Principle includes built-in communication tools that allow your team to communicate efficiently with both patients and other staff members directly within the Principle.

The Conversations feature manages patient communication through two-way SMS messaging, while Team Chats allows internal communication between staff members and teams.

Using both features together helps Practices streamline communication, improve visibility, and ensure important information is kept within Principle rather than across multiple external platforms.

Contents:

Every Principle workspace includes an Practice mobile phone number that enables two way SMS communication between your Practice and patients.

The Conversations page acts as a central hub for managing patient communication and allows your team to quickly respond to messages and track communication history..

From the Conversations page, your team can:

All conversation history is also recorded within the patient’s interaction timeline for easy reference.

To create a new patient conversation:

The patient will receive the SMS directly and can reply back into Principle.

Conversations can also be started directly from the patient profile.

All SMS communication is automatically recorded in the patient’s interaction timeline, allowing staff to review previous communication history alongside other patient interactions.

Team Chats allows internal communication between staff members within Principle.

Team Chats keeps Practice communication centralised and accessible directly inside Principle.

This can be useful for:

To create a Team Chat:

The selected staff members will receive the message within Principle.

⏭️Next up: Module 9 : The Patient Profile