If you need to add in an appointment when there's no space in the books, you have the option to double book. Double booking is booking an appointment on top of an already existing appointment.
1) Click Timeline either on the main menu or on the top right of the Receptionist Dashboard.
2) Find the practitioner and time slot that you would like to book the new appointment for.
3) Click Create Appointment on the top right corner of the page.
4) Drag the slider to create your appointment. You'll need to drag it over the existing appointment that the new appointment will be overlapping.
5) The Patient Sidebar will appear on the right, fill out the patient's details, select the treatment and select save.
Click here to learn how to create appointments using the Timeline.