Below are links to Tyro documentation that may assist you with your experience.

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Tyro Troubleshooting

Please refer to Tyro documentation for an overview of how to set up HealthPoint: Getting Started with Tyro HealthPoint

Please refer to Tyro documentation to ensure that the Tyro terminal has been set up correctly, including the Network Connection: Tyro EFTPOS machine set up guide

Changing the Network Connection on your Tyro Terminal

Please refer to Tyro documentation to change the Network Connection on your Tyro terminal: How do I change my network connection on my Tyro machine?

Please click on the following link on the working computer (hosting Principle) to ensure that there are no network connection issues: https://www.tyro.com/selftest/

Please refer to Tyro documentation to reboot the Tyro machine: How do I reboot my Tyro EFTPOS machine?

Please refer to Tyro documentation on some initial triage steps if you're having issues processing claims: I am having issues processing claims with Tyro HealthPoint

Please refer to Tyro documentation for definitions of HealthPoint claim response codes: HealthPoint claim response codes

Please refer to Tyro documentation for accepted health fund providers for claiming through HealthPoint: HealthPoint-HFs-ALL-Mods-Master-Copy-v3.2-060922 (1).pdf

Click the link to access Tyro's FAQs: Customer Support

Need a response fast? Call Tyro's 24/7 Australia-based Customer Support team on 1300 00 TYRO (8976).